Scheduler WMCG

Job Summary

Under constant supervision, the Scheduler will adhere to the physician/departmental scheduling protocols to correctly and accurately schedule patients for appointments that best fit the patient's schedule. Must follow strict customer service guidelines and maintain excellent customer service scores.

Core Responsibilities And Essential Functions

• Compliance with Patient/Family-Centered Care standards through the following:
  • Demonstrates dignity and respect for patient and family for patient and family knowledge, values, beliefs and cultural background in the planning and delivery of care.
  • Provides information sharing, ensuring patients and families receive timely, complete and accurate information in order to effectively participate in care and decision-making.
  • Encourages patient and family participation in care and decision-making.
• Compliance with Customer Service Standards.
  • Must follow strict customer service guidelines and maintain excellent customer service scores.
• Must adhere to the physician/departmental scheduling protocols to accurately schedule patients for appointments that best fit the patient's schedule.
• Interacts with referral sources and exercises independent judgment in determining appropriate sub-specialty required based on diagnoses, symptoms, and other information provided by referring providers.
• Must follow APAS and Health System policies and procedures at all times, to include compliance in scheduling registration, insurance accuracy, balance collection, and demographic information gathering.
• The Scheduler is responsible for assuring that all administrative policies and procedures are implemented and followed within the Practice under the direction of the Practice Administrator.
• Must adhere to employee set schedule with little to no attendance issues. This essential position requires attendance during inclement weather.

Required Minimum Education

High School Diploma

General Required Minimum License(s) And Certification(s)

• All certifications are required upon hire unless otherwise stated.

Additional License(s) And Certification(s) Required Minimum Experience

• Minimum 2 years of experience in Medical Office/Health Care or related setting.

Required Minimum Skills

• Customer Service
• Basic Computer and MS Office
• Calculator
• Keypunch speed of at least 35 wpm
• Working knowledge of information systems, insurance processes, medical terminology
• Experience managing a high volume of callers through a multi-line phone system

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