Scheduler - Remote (South Carolina Residents Only)

Responsibilities

1. Handle multiple phone lines while displaying excellent communication skills and telephone etiquette.
2. Master in-house software system to accurately schedule multiple modalities (MRI, Cat Scan, Ultrasound, X-ray), input clinical data, and provide additional commentary necessary for patient appointments.
3. Input and update vital patient account information at time of scheduling including but not limited to insurance carrier, patient demographics, referring provider, etc.
4. Actively maintain good rapport with all referring providers and their staff.
5. Create remarkable patient experiences by demonstrating professionalism, high level customer service, and compassion during the scheduling process.
6. Communicate and interact with all radiology center teams effectively and professionally.
7. Maintain and adhere to key performance indicator metrics (calls per day, appointments per day, call quality).
8. Complete other duties as assigned.

Qualifications

• Education: High School Diploma or GED
• Prior Experience: 0 – 2 years of experience in a healthcare setting
• Experience: Prior experience in a high volume call center or fast paced environment
• Special Qualifications: Excellent typing skills (40+ WPM) with strong focus on entry precision, Knowledge of medical terminology and health insurances, Working knowledge of computers and Microsoft Office software, Detail oriented while multi-tasking, Positivity with one’s self and teammates