Scheduler - Pulm Sleep

Overview

Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers' questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

Responsibilities

• Supports patient access by serving as a greeter, operator or general scheduler
• Serves as a greeter in the practice and/or answers the main telephone line for the practice location
• Effectively greets customers and/or answers the telephone providing a positive first impression of PHI
• Addresses callers' questions immediately, as appropriate
• Triages calls to the appropriate PHI person
• Schedules clinic appointments and ancillary procedures
• May serve a scheduling role in check-out or the Call Center
• Provides coverage for other Front Office positions as requested by the supervisor or manager
• Demonstrates outstanding customer service

Qualifications

Education: H.S. Diploma or General Education Degree (GED) Required

Work Experience:

• 1 year of experience as a customer service representative, scheduler, or closely related position required, preferably in the healthcare industry
• Telephone, scheduling and physician practice experience Preferred
• NextGen experience Preferred

Licenses and Certifications: None Required