Scheduler PRN

About the Role

Professionally interviews and schedules patients for outpatient services, including preregistration. Coordinates patient schedules to maximize patient and physician satisfaction institution-wide. Communicates patient instructions, physician order requirements, and authorization/pre-certification/referral requirements to patients, physician office staff, and other SMHCS personnel. Maintains scheduling and pre-registration accuracy per department standards.

Creates estimates for patient financial responsibility and collects co-insurance, co-payment, and deductible as indicated. Initiates processes to ensure patients meet hospital financial policies/guidelines for services to be rendered and transfers to appropriate departments for more complex situations.

Requirements

• Minimum of one (1) year of customer service, general administrative, or healthcare experience.

Preferred Qualifications

• Ability to analyze problems and offer solutions.
• Experience working in a call center environment.
• Effective communication skills, including handling difficult customer situations.
• General knowledge of medical insurance and terminology.
• Knowledge of ICD-9/ICD-10 coding and current CPT coding.

Education

• High School Diploma, GED, or Certificate (required).

Employment Screening

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse.