Scheduler - Plumbing

About the role

The Scheduler – Plumbing oversees and manages scheduling activities, inspections, locates, and EPOs for a designated construction phase. They serve as the primary liaison between field teams, customers, and internal departments, resolving scheduling issues and ensuring job readiness.

Responsibilities

• Oversee and manage all scheduling activities, inspections, locates, and EPOs for the assigned construction phase.
• Serve as the primary liaison between field teams, customers, and internal departments for scheduling and issue resolution.
• Provide day-to-day coaching, training, and oversight for the assigned Assistant Coordinator.
• Cook up daily and weekly workflows to ensure project timelines and job readiness are maintained.
• Confirm job readiness through communication with customers and verification in internal systems.
• Escalate operational issues or scheduling delays to the supervisor, presenting potential solutions when appropriate.
• Manage scheduling and task tracking within BOLT.
• Use Power BI dashboards for reporting and to maintain workflow visibility.
• Maintain accurate and organized documentation, schedules, and records in SharePoint or other company systems.
• Support cross-phase scheduling operations as needed to ensure coverage and efficiency.
• Serve as a liaison to the account coordinator team regarding schedules and purchase orders.
• Communicate directly with customers to gather details, explain warranty coverage, set expectations, and provide updates.
• Dispatch plumbing technicians for warranty work and prioritize schedules based on urgency and customer needs.

Qualifications

• High school diploma or equivalent (GED, college coursework, trade or technical certification, or foreign equivalent accepted).
• Strong background in scheduling, coordination, or operations preferred.
• Proficiency with BOLT, Microsoft Excel, Teams, and SharePoint required.
• Experience with Power BI preferred.
• Excellent written and verbal communication skills.