Scheduler/Office Assistant II - Days/no wkds - COA Main
Work schedule: Full-time, Day Shift, Monday–Friday, 8:00 a.m. – 4:30 p.m.
About the role
Responsible for accurately scheduling patient appointments, answering a high volume of incoming calls, processing valid patient referrals, verifying patient demographics and insurance, coordinating provider schedules, rescheduling appointments as needed, and communicating appointment instructions to patients.
Requirements
- High school diploma or equivalent
- Three years of medical reception, patient scheduling, or healthcare customer service experience preferred
- Experience with EMR/EHR preferred; EPIC experience is a plus
- Proficiency with Microsoft Office required
- Knowledge of medical terminology
- Understanding of insurance verification and referrals
Skills
- Ability to work efficiently in a fast-paced environment while maintaining accuracy, confidentiality, and professionalism
- Strong communication, organization, and multitasking skills
- Ability to work independently and with a group to support the needs of the practice
About the practice
Since 1999, Pediatric ENT Associates has been providing comprehensive care for children across the Southeast. As the largest pediatric ENT group in Alabama, our team of six board-certified physicians offers a wide range of pediatric ear, nose, and throat services, including diagnosing and treating advanced hearing loss, congenital ear deformities, and vascular malformations. We offer specialized expertise in cochlear implants, bone-anchored hearing aids (BAHA), and the management of complex airway and sinus conditions. Our goal is to provide compassionate, family-focused care whether your child needs routine ENT care or advanced surgical intervention.
Our mission, along with Children’s Hospital of Alabama, is to provide the finest pediatric health services to all children in an environment that fosters excellence in research and medical education. We provide care to patients at two convenient locations: Children’s of Alabama (COA main) in Birmingham and Children’s South, located off I-459 and Acton Road.