Scheduler - LV Trop. Family Med Cl - Full Time 12 Hour Rotating Shift (Non-Exempt) (Non-Union)

About the role

The Scheduler performs clerical and communication functions in the department/clinic, scheduling patient appointments, providing courteous reception, answering phones, and registering new patients. The role includes various office duties such as filing and sorting, reviewing new patient referrals/authorizations for adequate coding, performing new patient registration, insurance verification, and scheduling, and working with all physicians in the department/clinic. As the first point of contact, the Scheduler delivers a consistent superior customer service experience in accordance with the Center’s mission and vision. Founded in the 1970s, the Culinary Health Fund (CHF) provides comprehensive healthcare benefits—including medical, dental, and vision coverage—to more than 55,000 workers and 70,000 dependents across the Las Vegas Valley, supporting members of four major hospitality unions through its network of four Culinary Health Centers.

Responsibilities

• Performs clerical and communication functions, including scheduling patient appointments, providing courteous reception, answering phones, and registering new patients.
• Handles various office duties such as filing and sorting.
• Reviews new patient referrals and authorizations for adequate coding.
• Performs new patient registration, insurance verification, and scheduling as needed.
• Works with all physicians in the department/clinic.
• Serves as the first point of contact for patients, delivering consistent superior customer service aligned with the Center’s mission and vision.
• Demonstrates excellent customer service techniques: greets patients, answers calls, identifies and clarifies patient needs, confirms identity and eligibility, obtains required signatures, schedules appointments, and answers patient questions.
• Acts as the positive “face” of the Health Center as the main point of contact for participants and families.
• Supports center operations by greeting and checking in patients at the front desk, scheduling appointments, and performing other front‑desk functions.
• Schedules appointments, confirms patient availability, and reviews appointment date, time, location, and provider name with callers for accuracy.
• Acts as an advocate/liaison for patients and the Health Center and continuum of care as appropriate.
• Answers telephone promptly and politely, directs calls to other departments as needed, uses sound judgment (including escalation when appropriate) especially with upset patients.
• Maintains all delegated worklists/tasks through the electronic medical record.
• Ensures effective, efficient, and safe use of equipment.
• Handles patient requests and questions appropriately.
• Provides benefit plan and eligibility information to participants, providers, unions, employers, and others.
• Adheres to Culinary Health Center and Jayakumar NV PC policies and procedures.
• Performs care coordinator duties when assigned.
• Performs other duties as assigned.

Qualifications

• High school or equivalent.
• Understanding of medical terminology.
• Ability to interview patients and interface with physicians, nurses and other professional staff.
• Fire Life Safety Training (LA City) – if no card upon hire, must obtain within 30 days and maintain by renewal before expiration (required within LA City only).
• Preferred: One (1) year of experience in a customer service role, preferably in a medical environment.

Pay

The hourly rate range for this position is $21.00 – $29.77.