Scheduler / Insurance Specialist - ENT Clinic (F/T Days)

About the role

Find your calling at Mercy! The Clinic Scheduler/Insurance Specialist is responsible for multiple facets of patient financial account services within the practice; including but not limited to patient benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination for services, and referrals management. This individual also coordinates all aspects of surgery scheduling. Schedules all appointments for patients requiring surgery and revises/cancels appointments as necessary. Acts as an interdepartmental liaison and maintains familiarity with scheduling functions. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Responsibilities

• Patient benefit assessment
• Insurance verification
• Pre-certification
• Pre-authorizations
• Pre-determination for services
• Referrals management
• Coordinate all aspects of surgery scheduling
• Schedule appointments for patients requiring surgery
• Revise or cancel appointments as necessary
• Act as an interdepartmental liaison
• Maintain familiarity with scheduling functions

Requirements

• High school diploma or equivalent
• 1 year of experience as a surgery scheduler
• Medical terminology knowledge
• Computer skills
• Telephone etiquette
• Excellent oral and written communication skills

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period