Scheduler Inflight Crew

About the role

The Inflight Crew Scheduler schedules Inflight Crewmembers in accordance with the Federal Aviation Regulations (FARs), Company policies and procedures, and Collective Bargaining Agreement (CBA). The highest level of customer service is essential while coordinating with other departments and communicating with Crewmembers. Flexibility in the work schedule is necessary as the position requires working mornings, evenings, weekends, and holidays. Work is performed in a traditional office environment using computer and other office equipment. Physical effort is generally not required, or up to 10 pounds occasionally (sedentary).

Responsibilities

• Schedule and notify Inflight Crewmembers in accordance with Federal Aviation Regulations (FAR), Company policies and procedures, and Collective Bargaining Agreement (CBA) using available data and reports
• Monitor Inflight Crewmembers’ schedules for irregularities
• Process Crewmember schedule adjustments using automated computer programs
• Arrange for Crewmember hotel and/or transportation if necessary
• Assist with research, data analysis, development and execution of departmental programs
• Complete other duties as assigned by Crew Services and/or System Operations Leadership

Requirements

• High School Diploma or General Education Development (GED) Diploma
• One (1) year customer service or office experience
• Successful completion of pre-employment math assessment(s)
• Available for overnight travel (10%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required; this position is not eligible for visa sponsorship

Qualifications

• Bachelor’s degree in Business, Math, Computer science, Aviation, Statistics, Operations or equivalent major
• Crew Scheduling experience
• Operations experience in a Part 117 and 121 Airline environment

Skills

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short‑notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, assist with light cleaning of the aircraft
• Exhibit JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting the Safety Management System (SMS), Safety Policy and behavioral standards
• Identify safety concerns, issues, incidents or hazards and report them via JetBlue’s confidential reporting systems (ASAP or SAR)
• Adhere to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate

Benefits

• Access to healthcare benefits
• 401(k) plan with company match
• Crewmember stock purchase plan