Scheduler III (32782)

About the role

Schedule patients for office visit and procedure appointments.

Responsibilities

• Assist with high call volume
• Maintain physicians schedules – scheduling office visits and procedures (may be done via phone or face-to-face)
• Take triage call messages for medical staff
• View patient visit notes, identifying problems & diagnosis listed and physician orders
• Assist in patient registration and financial transactions
• May schedule radiology/lab
• May include recall scheduling
• Assist with check-in patients upon arrival at the office as well as check-out upon departure
• Assist in collecting patient and insurance payments and reconcile charges on a daily basis
• File records in appropriate sections of patient charts in EMR
• Prepare patient charts in advance and scan documents into charts in EMR
• Perform other duties as assigned

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Ability to multi-task and work in fast-paced environment
• Detail-oriented
• Basic understanding of healthcare plans
• Be able to read and understand medical benefits
• Bilingual is a plus
• Education: High school diploma or equivalent
• Experience: Minimally 5 years of prior medical scheduling is required

Requirements

• Should be a leader and viewed as a leader by other staff
• No performance or disciplinary actions in last year
• Serves as mentor/trainer for new hires in field
• Considered as subject-matter expert in areas by peers, management, and physicians
• Excellent communication skills, both written and verbal
• Proficient technical (computer) skills
• Ability to multi-task and prioritize
• Self-motivated with initiative
• Strong sense of ethics