Scheduler I- Plano West

Overview

The US Oncology Network is seeking a Scheduler to join their team at Texas Oncology's Plano West location. This is a full-time, Monday through Friday, 8:30am-5pm position with no weekends, call, or major holidays. The role can be at Level 1, 2, or Senior based on the candidate's experience.

What does the Scheduler do?

• Answers all incoming calls and directs calls to appropriate personnel.
• Serves as a liaison between patients and medical staff.
• Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding, and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Fulfills administrative tasks such as preparing correspondence, memos, forms, and other typing as requested by supervisor.
• Schedules outpatient appointments/testing/surgeries and hospital admissions upon request.
• Obtains necessary pre-certification as required.
• Communicates with patients about surgeries or tests being scheduled and potential prep work needed.
• Follows policies and procedures to contribute to the efficiency of the front office.
• Covers for other front office functions as requested.

Qualifications

• Level 1: High school diploma or equivalent required, 0-3 years' experience in a medical office setting preferred.
• Level 2: Minimum three years office experience, preferably in a medical office setting.
• Level Sr: Minimum five years office experience, preferably in a medical office setting. Knowledge of medical terminology and coding required.

Physical Demands

• Sitting for long periods of time.
• Occasionally lifting files or paper weighing up to 30 pounds.
• Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment.
• Viewing and typing on computer screens for prolonged periods of time.