Scheduler I - Internal Medicine - MOB 334 - Full Time - Days

About the role

Manages daily patient and physician scheduling using a Practice Management system for ordering labs, diagnostic test orders, and scheduling doctor’s visits, follow-up appointments, hospital procedures, and surgeries as needed. Optimizes patient satisfaction, provider time, and treatment room utilization.

Responsibilities

• Answers telephone and directs calls to appropriate staff; makes daily patient, physician, and other phone calls.
• Receives and routes messages, correspondence, and administrative documents to the appropriate staff.
• Performs phone system/answering service functions.
• Manages the physician’s Outlook calendar as needed.
• Greets visitors and patients; performs patient check-in and check-out, including full registration when necessary.
• Determines insurance coverage (primary, secondary, tertiary, etc.) and completes required paperwork.
• Responds to inquiries from patients, prospective patients, drug reps, and visitors in a courteous manner.
• Collects co-pays and outstanding balances; maintains cash drawer, logs payments, and reconciles balances.
• Obtains, records, and updates personal and financial patient information and signatures per Medicare, State, and Federal guidelines.
• Stays abreast of current insurance rules and policies.
• Verifies referrals and performs pre-certifications as appropriate.
• Types, mails, and faxes correspondence, including patient letters and new patient paperwork.
• Manages various work queues in the Electronic Medical Record (EMR) system.
• Orders office supplies and maintains front office and reception area cleanliness.
• Performs all other clerical duties as assigned, including confidential tasks requiring judgment and discretion.

Requirements

• High School Diploma or equivalent.
• One to three years of customer service experience required; medical office and prior scheduling experience preferred.

Skills

• Proficiency with copier, fax, telephone system, postage equipment, and computers (Microsoft Outlook, Word, and Excel).
• Ability to multi-task and maintain confidentiality.
• Strong verbal and social skills to interact respectfully with patients, physicians, visitors, co-workers, and drug reps.
• Excellent customer service and computer skills, including use of Electronic Medical Records and Practice Management systems.
• Knowledge of health insurance coverage and requirements.
• Basic math skills for handling co-pays, posting payments, and balancing logs.
• Analytical skills to make decisions based on facility and clinical situations.
• Knowledge of and compliance with HIPAA privacy requirements.