Scheduler I - Anderson Family Medicine - Full Time - Days

About the role

Manages daily patient and physician scheduling using a Practice Management system for ordering labs, diagnostic test orders, and scheduling doctor’s visits, follow-up appointments, hospital procedures, and surgeries as needed. Schedules appointments to optimize patient satisfaction, provider time, and treatment room utilization. Confirms appointments and scans orders into the Electronic Medical Record (EMR). Assignments may involve confidential information and require judgment and discretion.

Responsibilities

• Answers telephone and directs calls to appropriate staff; makes daily patient, physician, and other phone calls.
• Receives and routes messages, correspondence, and administrative documents to the appropriate staff.
• Performs phone system/answering service functions.
• Manages the physician’s Outlook calendar as needed.
• Greets visitors and patients.
• Performs patient check-in and check-out, including full registration when necessary, determining all insurance coverages (primary, secondary, tertiary, etc.), and completing required paperwork.
• Responds to patient, prospective patient, drug reps, and visitor inquiries in a courteous manner.
• Collects co-pays and outstanding balances.
• Obtains, records, and updates personal and financial patient information and signatures in compliance with Medicare, State, and Federal guidelines.
• Stays abreast of current insurance rules and policies.
• Maintains cash drawer, logs co-pays and other payments, and reconciles balances; may prepare and reconcile deposit slips.
• Verifies referrals and performs pre-certifications as appropriate.
• Types, mails, and faxes correspondence as needed, including sending patient letters and new patient paperwork.
• Manages various work queues in the EMR as needed.
• Orders office supplies and maintains front office and reception area cleanliness.
• Performs all other clerical duties as assigned.

Requirements

• High School Diploma or equivalent.
• One to three years of customer service experience required.
• Medical office experience and 1-year prior scheduling experience preferred.

Skills

• Proficiency with copier, fax, telephone system, postage equipment, and computers (Microsoft Outlook, Word, and Excel).
• Ability to multi-task and maintain confidentiality.
• Strong verbal and social skills to interact respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone.
• Excellent customer service skills.
• Excellent computer skills to utilize Electronic Medical Records systems, scan records, and use Practice Management Systems for registration and insurance verification.
• Knowledge of health insurance coverage and requirements.
• Ability to make change, post payments, and balance log sheets (basic math).
• Analytical skills to make decisions based on facility and clinical situations.
• Knowledge of and compliance with HIPAA privacy requirements.