Scheduler I, Call Center Part Time 20 Hours Remote but must reside in Denver metro area

Job Summary

Mosaic Talent Consulting is recruiting for a mission-driven Scheduler I, Call Center Part Time 20 Hours Remote position at Denver Health. The role requires a reliable cable-based home internet connection and proficiency in Spanish. This position is open to those residing in the Denver metro area.

Essential Functions

• Answers all calls in a courteous, respectful, and helpful manner, utilizing interpretation services to facilitate customer communications.
• Performs information lookups using all sources of data to provide rapid, accurate call resolution.
• Fulfills internal and external customer requests by clarifying desired information, utilizing Denver Health resources to complete transactions, and forwarding requests when appropriate.
• Understands standardized scheduling, rescheduling, and cancellation guidelines.
• Schedules to appropriate provider according to patient request, provider direction, and availability according to preset approved scheduling guidelines.
• Determines requirements by working with customers; answers inquiries by clarifying desired information, researching, locating, and providing information; taking action based on this information either to resolve the customer's request or transfer appropriately.
• Solves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Edicates customers on additional services by recognizing opportunities to enhance the customers experience and meet their needs; informs and guides patients to resources.
• Proficient in gathering, verifying, and updating demographic, financial, guarantor, insurance, and patient information for new and existing patients within the practice management/electronic health record and various Denver Health computer applications.

Education & Work Experience

• High School Diploma or GED Required
• 1-3 years of customer service or healthcare experience Required

Knowledge, Skills and Abilities

• Familiar with a variety of healthcare concepts, practices, and procedures.
• Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills.
• Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures.
• Knowledge of Commercial Insurance referral and authorization process is preferred.
• Able to type 40wpm.
• Possess knowledge of PC applications (NT, Windows), healthcare applications, and phone systems.

Shift Days (United States of America)

Regular (0.5 FTE)

Salary

$21.00 - $26.31 / hr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility.