Scheduler, Hematology Oncology

Job Description

Captures the essence of the role within the context of the BILH team mission.

Essential Responsibilities

• Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process.
• Notifies patients in-person and via mail of scheduled procedures.
• Ensures all communications are timely and provide complete details of procedure, location, and time and required.
• Provides patients with information pertaining to testing and surgery.
• Maintains multiple applications for scheduling of procedures & collection of patient data.
• Schedules location of procedure, medical staff & clinical resources.
• Completes accurate & timely journal entries.
• Collaborates with both internal & external partners to obtain resources.
• Maintains physician &/or surgeon's schedule.
• Sets up patient registration and ensures demographic data is entered accurately.
• Communicates schedules on a daily basis. Reviews with advisor. Updates staff with revisions.
• Posts schedules.
• Acts as liaison to with internal departments and external resources and agencies.
• Collaborates to ensure all paperwork is complete and preauthorization has been obtained.
• Obtains and processes referrals for procedures.

Required Qualifications

• A high school diploma or GED.
• 3-5 years related work experience.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Competencies

• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature Of The Job

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.

Pay Range

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.