Oncology Scheduler

About the Role

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Responsibilities

• Schedule for Duly Oncology & Hematology patients.
• Answer the appointment line and assist patients with scheduling their infusion appointments along with Provider appointments.
• Assist nursing staff by monitoring faxes, incoming calls, and rescheduling appointments.
• Provide friendly and professional service scheduling appointments and procedures for patients.
• Greet patients in a friendly manner.
• Verify patient information and accuracy.
• Schedule and reschedule appointments and pre-op lab and/or other testing before procedures if necessary.
• Contact patients to confirm appointments and procedures.
• Explain and verify proper prep instructions with patients, route to nurse if appropriate.
• Prepare all essential paperwork for doctors, referral coordinator, and files.
• Verify daily with facilities the doctor’s schedules.
• Maintain strict patient confidentiality.
• Maintain a clean and organized work area.
• Cover/fill-in for co-workers as needed.
• Perform all other duties/responsibilities as assigned.

Requirements

• High School Diploma or GED.
• Telephone, computer, and customer service experience.

Skills

• Medical terminology, verbal and written.
• Ability to learn new computer programs.
• Professional demeanor towards customers, physicians, and co-workers.
• Multitasking and prioritization skills.
• Time management skills.

Schedule

Hours for this position are 8:30 am - 5:00 pm, Monday - Friday. Travel may be required.

Pay

The compensation for this role includes a base pay range of $16.35 - $24.52, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.