Scheduler (Full-Time)

About The Role

Senior Helpers West Jacksonville provides compassionate in-home care services that allow seniors to age safely and independently in their homes. Our scheduling team is the backbone of our operations — ensuring clients always have reliable coverage and caregivers are supported in real time. We are seeking a Full-Time Scheduler to manage high-volume caregiver and client scheduling in a fast-paced, phone-intensive environment.

Core Responsibilities

• Manage high-volume incoming and outgoing calls professionally and efficiently.
• Cookordinate and adjust caregiver schedules to ensure full client coverage.
• Respond immediately to last-minute call-outs, shift changes, and emergency coverage.
• Communicate schedule updates clearly with caregivers, clients, and families.
• Anticipate staffing gaps and problem-solve coverage proactively.
• Maintain accurate, real-time updates in scheduling software.
• Carry and respond to the rotating on-call phone as assigned.
• Work closely with leadership to support daily operations and scheduling efficiency.

Required Qualifications

• Minimum of six months in a customer service or phone-intensive role.
• Ability to manage high call volume while remaining calm and professional.
• Strong organizational skills with the ability to prioritize in a fast-paced environment.
• Excellent verbal communication skills, especially over the phone.
• Proficiency in Microsoft Word, Excel, Outlook, and web-based scheduling systems.
• Ability to work independently and as part of a team.
• Must have a reliable vehicle, valid driver’s license, and active auto insurance.
• Must pass a drug screening.
• Level 2 background screening through Florida’s Care Provider Background Screening Clearinghouse required.

Preferred Qualifications

• Experience in healthcare, staffing, logistics, dispatching, or home care scheduling.
• Systems experience with WellSky or Clear Care.
• One year as a CNA or HHA in home care.
• Bilingual in Spanish.

Schedule

Full-time weekdays 9a - 5p with rotating on-call responsibilities, including evenings and weekends.