Scheduler – FTD

Primary Duties

• Schedules, coordinates and reschedules patients appointments (i.e., clinic visits, procedures, outpatient appointments, testing).
• Maintains and updates current information on all physicians and/or departments schedules, ensuring that patients are scheduled properly and appointments are confirmed.
• May prepare and mail new patient packet when appointment is scheduled for three days or more in advance.
• Verifies patient demographics and insurance with each patient, and corrects information as necessary.
• Informs patient of account balance, if appropriate; may collect payments from patients and forward information to the Business Office.
• Answers incoming calls in a courteous manner, determines needed information and directs calls accordingly.
• Calls patients to verify and confirm appointments and answer any questions.
• Reminds patients of needed information in advance of appointment, including insurance cards, all medications and an authorization from their insurance company, if required.
• Ensures patient has all necessary patient education to facilitate patients appointment(s).
• Communicates clearly to other departments/staff, apprising of any changes in schedule or potential conflicts.
• Disposes of patient information in a proper manner to ensure confidentiality.
• Other assigned duties as directed by supervisor based on demonstrated competency.
• Performs other duties as assigned.

Team Lead Duties (if assigned)

• Ensures training and mentoring of new schedulers occurs within the team and monitors for additional training if needed
• Communicates all changes to staff in writing
• Ensures all schedules are maintained based on the physician and APN request
• Ability to write clearly and concisely, handle necessary scheduling issues and coordinate between staff and clinical team
• Monitor and approves time off request for staff members and communicates with management daily to ensure proper coverage is maintained

Qualifications

Education: High School diploma required or equivalent.

Licensure/Certification: None required.

Experience: Minimum of two years related work experience required, preferably in a medical office setting. Knowledge of medical office terminology desirable. Must have proficient computer skills.