Scheduler/Front Office Registration

About the Role

Lake Cumberland Regional Hospital, part of Lifepoint Health, is seeking a Scheduler/Front Office Registration professional to join our team. This role is pivotal in ensuring the smooth operation of our front office and contributing to our mission of making communities healthier.

Responsibilities

• Ensures all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Distributes and explains all forms, documents, and educational handouts to patients or family members.
• Meets with patients or patient's caregiver before admission to exchange necessary information and documentation, providing explanations of the process and addressing concerns and questions.
• Determines and accepts required payments, including copays, coinsurance, and deductibles.
• Performs pre-registration and all other Business Office processes, as assigned.
• Serves as back-up for other positions, as needed.

Requirements

• High school diploma or equivalent required; at least three years of directly related experience may be substituted for the required education.
• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Prior scheduling experience in a healthcare environment is strongly preferred.
• Medical terminology, billing, and/or collection experience preferred.
• Computer experience required.
• Must be able to work in a stressful environment and take appropriate action.
• Ability to prioritize work based upon patient/department needs.
• Ability to operate standard office equipment, including but not limited to, computer, copier, telephone, fax, and scanner.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave, and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance, and 401(k) retirement package with company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services, and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

About Lake Cumberland Regional Hospital

People are our passion and purpose. Come work where you are appreciated for who you are, not just what you can do. Lake Cumberland Regional Hospital is a modern, state-of-the-art 295-bed acute care facility, offering an advanced neurosurgery program with Spine Center accreditation amongst other specialty services.

The City of Somerset blends southern hospitality with abundant recreational opportunities, including a 65,000-acre lake with 1,200 miles of shoreline. Somerset is host to nationally recognized, high-quality performing and visual arts, concerts, and other special events in the community.