Scheduler/Dispatcher

About the role

The Scheduler/Dispatcher is responsible for creating, coordinating, and maintaining the flight operations schedule in support of all flight training, corporate flights, and other internal and external flight events. This role serves as a key point of contact for scheduling and dispatching needs between Flight Operations, Executive teams, and other departments within Cirrus Aircraft. The Scheduler/Dispatcher maintains the schedule in advance to allow all departments to adequately prepare, coordinate, and plan for scheduled events, while also ensuring compliance with record-keeping, FAA/EASA requirements, and Cirrus policies.

Responsibilities

• Provide world-class customer service to all internal and external customers by embodying Cirrus Service Essentials and abiding by Cirrus Guiding Principles.
• Plan, coordinate, build, and maintain an efficient, safe, and productive schedule that maximizes efficiency and quality of life for departments and personnel.
• Partner with Flight Training Account Management, Flight Operations, and Delivery Experience teams to adjust schedules for customer, capacity, or production changes.
• Coordinate with Fleet Administrators to facilitate aircraft movement for maintenance, customer, and Cirrus needs.
• Receive, coordinate, and schedule all corporate flight requests in support of Sales, Marketing, and Executive teams' travel needs.
• Ensure compliance with Cirrus' record-keeping requirements, FAA/EASA regulations, and accounting standards for training events, corporate flights, and ferry flights.
• Maintain a culture of safety by ensuring the schedule complies with FAA FARs, Cirrus Flight Operations Manual, and company policies.
• Assist with escalations due to AOG (Aircraft on Ground) situations, customer events, or other issues, exercising financial decisions as needed for resolution.
• Forecast and anticipate pilot needs for domestic and international missions, facilitating quick resolution of potential issues.
• Design and maintain an accurate and flexible capacity and demand model for Flight Training, Flight Operations, and Delivery Experience.
• Maintain, track, and schedule pilot currency for company pilots.
• Communicate clearly and consistently with executives, customers, and stakeholders to provide accurate scheduling updates and operational information.

Qualifications

• Bachelor’s degree in Aviation Management, Business Management, or a related field, or 3 years of aircraft scheduling experience.
• 2–4 years of experience in scheduling, dispatching, or a related field.
• Demonstrated ability to manage multiple projects, competing priorities, and time-sensitive demands.
• Strong problem-solving, resource-allocation, and decision-making skills.
• Excellent written and verbal communication skills with the ability to interface effectively with internal and external stakeholders.

Preferred Qualifications

• FAA Aircraft Dispatcher License.
• Proficiency with scheduling and fleet management software.

Benefits

• Comprehensive Health Coverage: Medical, vision, and dental, with dependent coverage options.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA.
• Well-being: Calm Health, Employee Assistance Program, and wellness incentives through the medical provider.
• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service.
• PTO: Various PTO plans starting at 100 hours accrued within the first year.
• Additional Time Off Benefits: Paid holidays, 2 weeks of paid parental leave, paid time for funeral leave and jury duty.
• Career Development: Tuition reimbursement program and professional growth opportunities.
• Exclusive Discounts: Cirrus Store, partner, and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.