Scheduler Careers

About the role

Join our team as a day shift, part-time scheduler in Montclair, NJ. Thrive in a people-first environment and help make healthcare better by empowering our team with career growth opportunities, tuition assistance, and resources that support wellness, education, and financial well-being.

Hackensack Meridian Mountainside Medical Center is an 820,000-square-foot facility offering the latest medical programs, cutting-edge technology, and patient-focused care with 365 beds, 1,200+ employees, and a 27-bed Emergency Room/Fast Track Unit.

Responsibilities

• Schedule designated Primary Care, Specialty/Sub-specialty, Surgical, and Radiology outpatient services within the hospital system.
• Accurately perform scheduling functions in a high-volume, fast-paced environment with frequent interruptions.
• Act as a professional liaison for staff, hospital personnel, medical staff, and physicians’ offices.
• Accept calls from and work with physicians’ offices to schedule surgical, endoscopy, cardiac catheterization, interventional radiology, and pain management procedures in the Electronic Record Scheduling System.
• Ensure receipt of all pertinent information related to bookings, including insurance details, special requests, accurate booking slips, and other needed documentation.
• Fax booking information to Pre-admission testing.
• Inform OR, Materials Management, and Central Sterile Processing of special instrument and supply requests.
• Work daily with peers, leadership, anesthesia, and physicians’ offices to compress the schedule for efficiencies.
• Communicate with affected departments regarding last-minute add-ons and cancellations to ensure adequate resources are available.
• Schedule office and hospital-based medical procedures for patients with the appropriate provider and time/location slot, utilizing the correct scheduling code.
• Schedule surgical procedures, including pre-admission testing, pre-op clearances, and order MRI, CT, and lab testing.
• Ensure all pertinent patient information is complete and forwarded to the appropriate departments for surgical and diagnostic procedures.
• Enter notes/special instructions needed for scheduling in the electronic medical record.
• Perform any and all other duties as assigned.

Requirements

• High School Diploma.
• 1 year of prior experience in appointment scheduling, patient access, or billing.
• Certified Revenue Cycle Representative (CRCR) Certification required within 6 months of hire.
• Familiar with medical terminology.
• Knowledge of EMR (Electronic Medical Record).
• Excellent time management skills and ability to multitask and prioritize work.
• Excellent written and verbal communication skills (grammar, spelling, and punctuation).
• Strong organizational and planning skills.
• Exceptional customer service and phone etiquette.
• Ability to maintain effective and organized systems to ensure timely patient flow.

Preferred Qualifications

• Relevant healthcare experience.
• Inbound high-volume call center experience.

Benefits

• Paid time off.
• Comprehensive health benefits.
• Tuition assistance.
• Resources supporting wellness, education, and financial well-being.
• Supportive, inclusive culture where you are valued and cared for.

Pay

Rate of pay is determined based on experience and education and may include other pay components such as differentials and call pay based on role.