Scheduler/Care Team Assistant

General Duties and Responsibilities

• Manages workload based on goals, initiative, and prioritization.
• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
• Maintains appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise.
• The company schedule must be complete three days before all scheduled shifts.
• Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
• Track and record in company software for all scheduling changes.
• Average two weeks of on-call duty per month and as directed by supervisor.
• Communicate and provide input to the internal staff on hiring needs on a regular basis.
• May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software.
• Collects new documents as directed, notifies supervisor when new documents cannot be obtained.
• Audits timecards on a regular basis to ensure hours match scheduled hours.
• Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
• Cookshift back-fill activities in the event of caregiver tardiness or absences.
• Act as point of contact with client family regarding schedules.
• Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
• Works in conjunction with supervisor in resolving complaints, incidents, and injuries.
• Support the Care Team by assisting with client care where needed, whether assisting caregivers with a client or working a client shift.
• Participate in a rotating weekend on-call schedule (every other weekend) to manage after-hours staffing needs and provide direct client care when necessary.
• Assist the Care Team with daily staffing, caregiver support, and operational needs.
• Deliver client supplies and provide field support to caregivers as needed.
• Utilize previous caregiving experience to appropriately match caregivers with clients based on care needs, skills, and compatability.

Qualifications

• High School Diploma or equivalent (GED) is required, Associate’s degree preferred.
• Previous experience in customer service preferred.
• Minimum of one year in a staffing/scheduling/logistics position preferred.
• Minimum 1 year of caregiving experience required; experience assisting clients with ADLs.
• Knowledge of general home care/healthcare staffing preferred.
• Excellent organization and communication skills.
• Quick-thinking and astute decision-making skills.
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment.
• Excellent problem-solving and creative-solution abilities.