Scheduler

About the role

Washington Gastroenterology (WAGI) is seeking a full‑time Scheduler to join the team. The Scheduler is responsible for scheduling patients for appointments at WAGI Clinics and Endoscopy centers. This position works remotely from home (Washington‑based, excluding Seattle) with onsite training in Fife, WA.

Responsibilities

• Receive incoming patient calls from a queue.
• Receive incoming referrals from outside providers and outreach to patients to schedule.
• Verify demographics, insurance, chart notes, and referrals.
• Follow the Scheduling Standards and Exceptions guidelines for each facility to ensure accuracy.
• Provide detailed explanation of the patient’s responsibility for their upcoming appointment.
• Ensure all requirements are complete for each appointment scheduled.
• Observe patient confidentiality in accordance with HIPAA regulations.
• Monitor changing insurance information and take appropriate action to maintain requirements.
• Other duties as assigned.

Qualifications

• High school graduate or GED required.
• Knowledge of medical terminology preferred.
• Minimum of one (1) year experience in a medical setting preferred.
• Minimum of one (1) year experience in scheduling preferred.
• Previous gMed experience preferred.

Skills and Abilities

• Excellent verbal and written communication skills.
• Ability to work comfortably in a fast‑paced, high‑volume call‑center role.
• Ability to work independently and prioritize tasks.
• Strong computer skills with ability to learn new software; proficiency in Microsoft Office, especially Excel and Word.
• Strong data entry skills.

Physical Activities and Requirements

• Prolonged periods of sitting/stationary work and performing administrative duties using computers and phones.
• Ability to bend, twist, stoop, and reach, rarely.
• Ability to lift and carry supplies and equipment as needed (up to 25 pounds).
• Home work environment must be free from distractions, background noise, and hazards; must have minimum internet connection and surge protection; must secure WAGI‑provided equipment and protect PHI.

Benefits

• Medical, dental, vision, long‑term disability, accidental death and dismemberment, and basic life insurance for full‑time employees (30+ hours/week) and their families.
• 401(k) plan with a company‑provided safe‑harbor contribution of 3 % of annual earnings and potential discretionary profit‑sharing contribution.
• PTO accrual at 0.04 hours per payroll hour (1.6 hours per 40‑hour week).
• Vacation accrual up to 77 hours annually for new hires.
• Eight standard paid holidays plus one float holiday per year.
• Hourly position with anticipated compensation range $18.25–$22.25.
• Eligibility for annual discretionary bonuses.

Pay

Hourly position with an anticipated compensation range of $18.25–$22.25, plus eligibility for annual discretionary bonuses.

Schedule

This telework position follows a standard schedule based on Washington Gastroenterology’s hours of operation.