Scheduler
Twin Health · United States · 1 mo ago
RemoteRemoteManufacturing$21/hrFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate.
We need to parse the posting.
First, there is an intro about Twin Health (company description). That could be "About the role"? Actually "About the role" is typical heading for description of role. The posting includes "Working here" and "Opportunity". We need to decide what goes under which heading.
We need to preserve all substantive information.
We need sections: About the role (maybe description of role and company). Responsibilities (list). Requirements (maybe education/experience). Qualifications (maybe similar). Skills (maybe communication etc). Benefits (list). Pay (compensation). Schedule (maybe mention modified schedule or after-hours). We must only include sections if there is real specific content.
Let's extract content.
Company description: "Twin Health At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives."
Then "Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® . With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world. Join us as we reinvent the standard of care in metabolic health."
Then "Opportunity For many who suffer with type-2 diabetes, a life without medication has never been an option - until Twin Health! We are looking for a passionate, motivated individual to help us schedule member appointments via video conferencing with our care team. Successful candidates will embody Twin’s core values of passion, talent, and trust. At Twin, the scheduling process has high demands and multiple iterations. The Scheduler supports members through their journey by helping coordinate the necessary video based meetings. Outreach will be conducted via chat messaging within the member’s Twin App. This critical role on the member operations team will work closely with the clinical team to engage and successfully schedule all necessary video conferencing meetings. We are looking for someone customer-service oriented, who is equally empathetic and outgoing; and committed to our mission of reversing chronic disease."
Then "Responsibilities Coordinating/scheduling member meetings with the care team Manage member meeting timelines in a centralized database Utilize Google Calendars and Twin’s EMR to schedule Partner closely with the practice management operations team to refine and optimize Twin’s scheduling processes, technology and collateral Track all scheduling efforts in a centralized database, meeting activity-based metrics Comfortable in a goal driven individual Ability to support scheduling issues with leadership and product support Ability to maintain high volume inbound and outbound correspondence with members. Systems: google suite, Slack, EMR equivalent Working a modified schedule or after-hours may sometimes be required Additional duties as assigned"
Then "Qualifications Education and Experience: College degree preferred 1-3 years of experience in customer service and scheduling Healthcare experience Experience working remotely Detail Oriented Ability to navigate Google spreadsheets Productivity Handle a fast-paced environment with competing priorities. Use good judgment to appropriately prioritize your responsibilities and member needs Ability to meet decided-upon scheduling activity benchmarks Ability to work effectively in a virtual team environment Demonstrate a solution-oriented approach, always looking for opportunities to optimize processes and improve our member scheduling experience and conversion rates Manage high volume scheduling and systematic lead management Communication & Hospitality Skills Strong interpersonal, customer relationship/partnership and influential skills Must have excellent written and oral communication skills in English, along with the ability to strategically relate to and problem-solve with a diverse member-base Must be passionate about the success of our members and be skilled in the art of persuasion, while also empathizing with specific member needs Must have a measurable track record of customer service or scheduling success"
Then "Compensation & Benefits The compensation for this position is $21.00 per hour. Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin A competitive compensation package in line with leading technology companies A remote and accomplished global team Opportunity for equity participation Unlimited vacation with manager approval 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options 401k retirement savings plan Salary range for US jobs US Salary Range $21—$21 USD"
Then fraud warning etc which we drop.
We need to map to sections.
About the role: Could combine company description + Working here + Opportunity? Usually "About the role" includes description of role and maybe company. We'll put the description of the role (Opportunity) and maybe company overview. But we must not duplicate.
We need to decide headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We have content for:
- About the role: Could include company description and role overview (Opportunity). We'll put that.
- Responsibilities: list from Responsibilities section.
- Requirements: maybe education and experience (Qualifications section includes Education and Experience). Could be Requirements.
- Qualifications: maybe the detailed qualifications list (including detail oriented, productivity, communication & hospitality skills). Could be Qualifications.
- Skills: maybe communication & hospitality skills etc. But we already have that under Qualifications. Might split.
But we need to avoid thin sections. Let's see what we have:
Responsibilities: clear list.
Education/Experience: "College degree preferred 1-3 years of experience in customer service and scheduling Healthcare experience Experience working remotely". That's specific.
Other qualifications: "Detail Oriented Ability to navigate Google spreadsheets Productivity Handle a fast-paced environment with competing priorities. Use good judgment to appropriately prioritize your responsibilities and member needs Ability to meet decided-upon scheduling activity benchmarks Ability to work effectively in a virtual team environment Demonstrate a solution-oriented approach, always looking for opportunities to optimize processes and improve our member scheduling experience and conversion rates Manage high volume scheduling and systematic lead management Communication & Hospitality Skills Strong interpersonal, customer relationship/partnership and influential skills Must have excellent written and oral communication skills in English, along with the ability to strategically relate to and problem-solve with a diverse member-base Must be passionate about the success of our members and be skilled in the art of persuasion, while also empathizing with specific member needs Must have a measurable track record of customer service or scheduling success"
That's a mix of skills and qualifications. Could treat as Skills section.
Benefits: list of benefits.
Pay: compensation $21 per hour.
Schedule: "Working a modified schedule or after-hours may sometimes be required". That's schedule info.
Thus we can have sections: About the role, Responsibilities, Requirements (education/experience), Qualifications (maybe detail oriented etc), Skills (communication etc), Benefits, Pay, Schedule.
But we need to avoid duplication. Perhaps combine Qualifications and Skills into one? But the instruction says prefer a few substantive sections over many thin ones. We could have About the role, Responsibilities, Requirements, Qualifications (including education/experience and skills), Benefits, Pay, Schedule. That's 7 sections.
But we need to follow the headings list: they gave examples but we can use those headings. We must use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate.
We need to parse the posting.
First, there is an intro about Twin Health (company description). That could be "About the role"? Actually "About the role" is typical heading for description of role. The posting includes "Working here" and "Opportunity". We need to decide what goes under which heading.
We need to preserve all substantive information.
We need sections: About the role (maybe description of role and company). Responsibilities (list). Requirements (maybe education/experience). Qualifications (maybe similar). Skills (maybe communication etc). Benefits (list). Pay (compensation). Schedule (maybe mention modified schedule or after-hours). We must only include sections if there is real specific content.
Let's extract content.
Company description: "Twin Health At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives."
Then "Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® . With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world. Join us as we reinvent the standard of care in metabolic health."
Then "Opportunity For many who suffer with type-2 diabetes, a life without medication has never been an option - until Twin Health! We are looking for a passionate, motivated individual to help us schedule member appointments via video conferencing with our care team. Successful candidates will embody Twin’s core values of passion, talent, and trust. At Twin, the scheduling process has high demands and multiple iterations. The Scheduler supports members through their journey by helping coordinate the necessary video based meetings. Outreach will be conducted via chat messaging within the member’s Twin App. This critical role on the member operations team will work closely with the clinical team to engage and successfully schedule all necessary video conferencing meetings. We are looking for someone customer-service oriented, who is equally empathetic and outgoing; and committed to our mission of reversing chronic disease."
Then "Responsibilities Coordinating/scheduling member meetings with the care team Manage member meeting timelines in a centralized database Utilize Google Calendars and Twin’s EMR to schedule Partner closely with the practice management operations team to refine and optimize Twin’s scheduling processes, technology and collateral Track all scheduling efforts in a centralized database, meeting activity-based metrics Comfortable in a goal driven individual Ability to support scheduling issues with leadership and product support Ability to maintain high volume inbound and outbound correspondence with members. Systems: google suite, Slack, EMR equivalent Working a modified schedule or after-hours may sometimes be required Additional duties as assigned"
Then "Qualifications Education and Experience: College degree preferred 1-3 years of experience in customer service and scheduling Healthcare experience Experience working remotely Detail Oriented Ability to navigate Google spreadsheets Productivity Handle a fast-paced environment with competing priorities. Use good judgment to appropriately prioritize your responsibilities and member needs Ability to meet decided-upon scheduling activity benchmarks Ability to work effectively in a virtual team environment Demonstrate a solution-oriented approach, always looking for opportunities to optimize processes and improve our member scheduling experience and conversion rates Manage high volume scheduling and systematic lead management Communication & Hospitality Skills Strong interpersonal, customer relationship/partnership and influential skills Must have excellent written and oral communication skills in English, along with the ability to strategically relate to and problem-solve with a diverse member-base Must be passionate about the success of our members and be skilled in the art of persuasion, while also empathizing with specific member needs Must have a measurable track record of customer service or scheduling success"
Then "Compensation & Benefits The compensation for this position is $21.00 per hour. Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin A competitive compensation package in line with leading technology companies A remote and accomplished global team Opportunity for equity participation Unlimited vacation with manager approval 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options 401k retirement savings plan Salary range for US jobs US Salary Range $21—$21 USD"
Then fraud warning etc which we drop.
We need to map to sections.
About the role: Could combine company description + Working here + Opportunity? Usually "About the role" includes description of role and maybe company. We'll put the description of the role (Opportunity) and maybe company overview. But we must not duplicate.
We need to decide headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We have content for:
- About the role: Could include company description and role overview (Opportunity). We'll put that.
- Responsibilities: list from Responsibilities section.
- Requirements: maybe education and experience (Qualifications section includes Education and Experience). Could be Requirements.
- Qualifications: maybe the detailed qualifications list (including detail oriented, productivity, communication & hospitality skills). Could be Qualifications.
- Skills: maybe communication & hospitality skills etc. But we already have that under Qualifications. Might split.
But we need to avoid thin sections. Let's see what we have:
Responsibilities: clear list.
Education/Experience: "College degree preferred 1-3 years of experience in customer service and scheduling Healthcare experience Experience working remotely". That's specific.
Other qualifications: "Detail Oriented Ability to navigate Google spreadsheets Productivity Handle a fast-paced environment with competing priorities. Use good judgment to appropriately prioritize your responsibilities and member needs Ability to meet decided-upon scheduling activity benchmarks Ability to work effectively in a virtual team environment Demonstrate a solution-oriented approach, always looking for opportunities to optimize processes and improve our member scheduling experience and conversion rates Manage high volume scheduling and systematic lead management Communication & Hospitality Skills Strong interpersonal, customer relationship/partnership and influential skills Must have excellent written and oral communication skills in English, along with the ability to strategically relate to and problem-solve with a diverse member-base Must be passionate about the success of our members and be skilled in the art of persuasion, while also empathizing with specific member needs Must have a measurable track record of customer service or scheduling success"
That's a mix of skills and qualifications. Could treat as Skills section.
Benefits: list of benefits.
Pay: compensation $21 per hour.
Schedule: "Working a modified schedule or after-hours may sometimes be required". That's schedule info.
Thus we can have sections: About the role, Responsibilities, Requirements (education/experience), Qualifications (maybe detail oriented etc), Skills (communication etc), Benefits, Pay, Schedule.
But we need to avoid duplication. Perhaps combine Qualifications and Skills into one? But the instruction says prefer a few substantive sections over many thin ones. We could have About the role, Responsibilities, Requirements, Qualifications (including education/experience and skills), Benefits, Pay, Schedule. That's 7 sections.
But we need to follow the headings list: they gave examples but we can use those headings. We must use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use any of those headings as appropriate.
We need to ensure we don't create a heading with filler like "commensurate with experience". We have real content.
Let's craft HTML.
We'll output:
About the role
About the role
... company description and role overview ...
ThenResponsibilities
- ... each responsibility ...
Requirements
- College degree preferred
- 1-3 years of experience in customer service and scheduling
- Healthcare experience
- Experience working remotely
Qualifications
- Detail oriented
- Ability to navigate Google spreadsheets
- Productivity: handle a fast-paced environment with competing priorities; use good judgment to prioritize responsibilities and member needs
- Ability to meet decided-upon scheduling activity benchmarks
- Ability to work effectively in a virtual team environment
- Demonstrate a solution-oriented approach, always looking for opportunities to optimize processes and improve member scheduling experience and conversion rates
- Manage high volume scheduling and systematic lead management
- Strong interpersonal, customer relationship/partnership and influential skills
- Excellent written and oral communication skills in English; ability to strategically relate to and problem-solve with a diverse member base
- Passionate about the success of our members; skilled in the art of persuasion while empathizing with specific member needs
- Measurable track record of customer service or scheduling success
Requirements
- College degree preferred
- 1-3 years of experience in customer service and scheduling
- Healthcare experience
- Experience working remotely
Qualifications
- Detail oriented
- Ability to navigate Google spreadsheets
- Productivity: handle a fast-paced environment with competing priorities; use good judgment to prioritize responsibilities and member needs
- Ability to meet decided-upon scheduling activity benchmarks
- Ability to work effectively in a virtual team environment
- Demonstrate a solution-oriented approach, always looking for opportunities to optimize processes and improve member scheduling experience and