Scheduler

Job Summary

Responsible for obtaining and verifying patient information to facilitate appointment scheduling within clinical services. Ensures complete and accurate data entry to support patient navigation and coordinates scheduling with appropriate providers as directed. Schedules surgical cases and pre-admission testing to optimize resource utilization and workflow. Adheres to organizational mission, goals, and policies while promoting efficient and patient-centered scheduling processes.

Essential Functions

• Schedules patient appointments by phone or mail according to established processes and provider standards.
• Utilizes manual or computerized systems to match physician availability with patient preferences for appointment dates and times.
• Maintains accurate and complete data collection and scheduling records for analysis of patient and staffing patterns.
• Communicates with physicians, clinicians, and staff regarding patient scheduling concerns and consults with the spine nurse navigator on system issues.
• Establishes and maintains effective working relationships with physicians, team members, administrative liaisons, and other internal and external customers.
• Applies customer service principles and techniques to interact with patients calmly and pleasantly.
• Performs other duties as assigned.

Education Requirement

High school diploma or equivalent experience.

Experience Requirement

• 2-3 years of experience in a healthcare, clinical setting, or a relevant area.
• An equivalent combination of education and experience may be considered.
• All experience must be paid and in the same related field.
• Part-time and PRN experience will be prorated based on hours worked per week.
• Volunteer work and internships for academic credit are not counted.

Working Conditions

• Lifting, pushing, and/or pulling objects up to 50lbs: Occasional
• Lifting, pushing, and/or pulling objects over 50lbs: Never
• Standing or walking with objects up to 10lbs: Intermittent (10% - 50% of the time)
• Standing or walking with objects up to 25lbs: Occasional
• Sitting at computer workstation for extended periods: Regular (> 50% of the time)
• Risk of back injury from moving, lifting or positioning patients, equipment, or materials: Never
• Repetitive motion: Regular (> 50% of the time)
• Working at heights above 4 feet: Never
• Working in confined spaces: Never
• Risk of injuries from use of equipment on the job: Never
• Job-related travel: Occasional
• Loud noises: Never
• Temperature extremes: Never
• Hazardous chemicals and fumes including waste: Never
• Radiation: Never
• Burns: Never
• Cuts/Punctures: Never
• Bloodborne/airborne pathogens: Never
• Recombinant DNA or viral vectors: Never
• Combative/violent people: Never
• Animal handling (including carcasses): Never

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; and occasional lifting, pushing, and/or pulling of objects weighing up to 50 pounds. Occasional job-related travel may also be required.