Scheduler

About the role

The START Center for Cancer Research (“START”) is the world’s largest early phase site network, fully dedicated to oncology clinical research. Throughout its history, START has provided hope to cancer patients in global community practices by offering "Hope Through Access” to cutting edge trials throughout the United States and Europe. The Scheduler will facilitate excellent patient care by supporting and collaborating with the clinic team. Location: 2965 W 3500 S #4th West Valley City, Utah 84119.

Responsibilities

• Manage scheduling protocol specific Study Schedules including, but not limited to, scheduling appointments, radiology procedures and booking hotel stays.
• Ensure prior authorizations are completed.
• Perform administrative responsibilities, including, but not limited to, scheduling routine follow-up and treatment appointments, managing external referrals and consults, handling no-shows, answering phone calls, and rescheduling patients.
• Perform the day-to-day delivery of quality services through consistent application of policies, procedures, protocols, and standards.
• Communicate with patients and visitors in a caring and respectful manner.
• Collaborate with other care team members and anticipate their needs to ensure coordinated patient care.
• Use and maintain patient electronic medical records, including filing, faxing, and copying.
• Assist with ongoing quality improvements to provide efficient, cost-effective care.
• Engage in continuous education and training to maintain skills, knowledge, and competency to complete functions of role.

Requirements

• High School Diploma or equivalent.
• One year experience in an outpatient physician practice or healthcare setting.
• Effective communication skills and collaborative attitude.
• Strong attention to detail.
• Knowledge of medical terminology as it relates to scheduling study specific procedures such as CT/MRI/PET scans, biopsies, eye exams, etc.
• Oncology and/or research experience (preferred).
• Physical & Travel Requirements: Sitting (80%); Standing/Walking (20%); Bending; Lifting; Exposure (limited).

Benefits

• 401(k) retirement savings plan with employer match
• Eligibility for an annual performance bonus, based on role and company results
• Generous paid time off and paid holidays
• Comprehensive medical, dental, and vision coverage and optional insurance options
• Company‑paid life and disability insurance for added financial protection
• Employee Assistance Program (EAP) providing confidential, no‑cost support for you and your family from day one
• Flexible FSA and HSA plans to support your financial wellness
• Commitment to a supportive environment that values balance, wellbeing, and flexibility
• Fostering a collaborative, creative workplace where every team member is encouraged to contribute; values continuous learning, professional growth, shared ideas, and a culture built on inclusivity and innovation

Schedule

Work Schedule: 8am‑5