Scheduler

The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. Supported by McKesson Corporation, we empower a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. Texas Oncology, the largest community oncology provider in the country, has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our mission is to deliver high-quality, high-touch, evidence-based cancer care using leading-edge technology and research to help patients achieve “More breakthroughs. More victories.” in their fight against cancer.

About the role

This full-time position supports our McAllen clinic and operates Monday through Friday, 8:00am to 5:00pm with no weekends or holidays. The role can be filled at a Level 1, 2, or Senior level based on experience.

Responsibilities

• Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel and pages clinic personnel as needed.
• Obtains and communicates messages in an accurate and timely manner.
• Schedules new patients, patient referrals, and returning patients in the computer system in accordance with physician and/or office guidelines.
• For new and referred patients, sets up in system with appropriate documentation and coding.
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all insurance authorization and correspondence relating to referrals in patients' charts and/or electronic medical records (EMR).
• Collects co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding, and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office; covers for other front office functions as requested.
• Prepares correspondence, memos, forms, and other typing as requested by supervisor.
• May schedule outpatient appointments/testing/surgeries and hospital admissions upon request; obtains necessary pre-certification as required.
• May communicate with patients about surgeries or tests being scheduled, potential prep work needed, and gather patient information as needed.
• May be responsible for follow-up on all pre-operative tests to ensure clearance for surgical procedures and communicates with physicians and patients if further testing is required before surgery.
• May be responsible for scheduling post-operative follow-up appointments with physicians.
• Where applicable, demonstrates a basic understanding of medical terminology for tests and surgical procedures, including coding, and the ability to look up codes specific to diagnosis, surgery, and scheduling procedures.

Requirements

• High school diploma or equivalent required.
• Level 1: Entry-level position requiring 0-3 years’ experience, preferably in a medical office setting. Knowledge of medical terminology, scheduling, and/or authorization experience preferred.
• Level 2: Minimum three years of office experience, preferably in a medical office setting.
• Senior Level: Minimum five years of office experience, preferably in a medical office setting. Knowledge of medical terminology and coding required.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Physical Demands

• Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies.
• Occasionally lifting files or paper weighing up to 30 pounds.
• Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment.
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
• Necessary to view and type on computer screens for prolonged periods of time.

Work Environment

• Work is performed in an office environment.
• Involves contact with patients and the public.

Benefits

• Competitive benefits package including Medical, Dental, and Vision insurance.
• Life Insurance, Short-term and Long-term disability coverage.
• Generous PTO program.
• 401k plan with company match.
• Wellness program that rewards healthy lifestyle practices.
• Tuition Reimbursement.
• Employee Assistance program.
• Discounts on favorite retailers.

Schedule

Full-time, Monday through Friday, 8:00am to 5:00pm with no weekends or holidays.