Scheduler

About the role

Senior Helpers is a home care agency dedicated to providing quality, compassionate care to seniors in the comfort of their own homes. The Home Care Scheduler is responsible for coordinating caregiver schedules, matching caregivers with clients, managing staffing needs, and ensuring clients receive consistent, reliable care across the Milford, Massachusetts, and Providence, Rhode Island offices. The ideal candidate is an excellent communicator who thrives in a fast-paced environment and enjoys helping others.

Responsibilities

• Coordinate daily caregiver schedules for clients in Massachusetts and Rhode Island.
• Match caregivers with clients based on care needs, availability, skills, and location.
• Schedule new client cases and coordinate caregiver start dates.
• Communicate schedule changes, call-outs, and coverage needs to caregivers and office staff.
• Find replacement caregivers when shifts need coverage.
• Monitor caregiver attendance and follow up on missed shifts or scheduling issues.
• Maintain accurate client schedules and caregiver records in the scheduling system.
• Communicate professionally with clients, families, caregivers, and office team members.
• Assist with staffing needs, schedule updates, and other administrative duties as needed.
• Help ensure continuity of care and client satisfaction.

Qualifications

• Previous scheduling, staffing, or administrative experience preferred.
• Home care, healthcare, or caregiving industry experience strongly preferred.
• Excellent organizational, communication, and problem-solving skills.
• Ability to multitask and manage changing priorities in a fast-paced environment.
• Strong computer skills and attention to detail.
• Ability to work collaboratively with a team while managing responsibilities independently.
• Reliable, professional, and compassionate approach to client service.

Benefits

• Full-time, Monday–Friday schedule with consistent office hours (9:00 AM–5:00 PM).
• Opportunity to make a difference in the lives of seniors and their families.
• Supportive team environment.
• Opportunity to grow with an established home care agency.