Scheduler

About the role

With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Medical Scheduler, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders—patients, providers, payors, and regulators—to achieve the best clinical outcomes.

Responsibilities

• Properly schedule all procedures and answer incoming calls in a courteous and professional manner.
• Place calls to referring physicians for patients expressing difficulty with scheduling.
• Enter accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.
• Update account information at the point of scheduling.
• Utilize RIS filter screens to answer questions associated with insurance, procedures and preps.
• Pre-register, scan documents, input clinical data as needed for appointment and request films as needed.
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on‑site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

Qualifications

• Passionate about patient care and exercises sound judgement and an ability to remain professional in all situations.
• Demonstrates effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• Has a structured work‑approach, understands complex problems and is able to prioritize work in a fast‑paced environment.

Requirements

• High School Diploma and/or at least 1 year of medical/radiology office work experience (or medical training program/education)
• Ability to multi‑task, attention to detail, excellent customer service skills, and good communication skills
• Ability to foster teamwork, inter‑personal awareness, and initiative
• Medical terminology knowledge

Pay

$18.00 to $20.00 hourly