Scheduler

Schedule and Dispatch

• Schedule and dispatch field technicians for installations, repairs, and maintenance of internet and telecommunications services.
• Monitor daily job progress and adjust schedules in real time to accommodate delays, emergencies, or priority requests.
• Collaborate with network operations, customer support, and technical teams to ensure timely service delivery.

Coordination and Communication

• Coordinate with customers to confirm appointments, provide updates, and resolve scheduling conflicts.
• Maintain accurate scheduling records and update internal systems with job status, notes, and completion details.

Analysis and Improvement

• Analyze scheduling metrics and recommend improvements to increase efficiency and reduce downtime.

Compliance and Problem Solving

• Ensure compliance with company policies, safety standards, and service level agreements (SLAs).
• Problem-solving skills with the ability to resolve scheduling conflicts effectively.

Skills and Abilities

• Strong organizational and time-management skills with the ability to handle multiple priorities.
• Excellent verbal and written communication skills for coordinating with customers and internal teams.
• Ability to think critically and make quick decisions in a fast-paced environment.
• Proficiency in scheduling, dispatch, or workforce management systems.
• Strong attention to detail and accuracy in data entry and record-keeping.

Education and Experience

• A high school diploma or equivalent required; an associate or bachelor’s degree preferred.
• Minimum of 1 year of experience in scheduling, dispatching, or operations coordination.
• Experience in telecommunications, ISP, or field service environments preferred.
• Familiarity with CRM systems, scheduling software, and Microsoft Office Suite.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift a minimum of 15 pounds at times.