Scheduler

About the role

Are you looking to make a difference in healthcare? Look no further! MedQuest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team. We’re a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development and we want you. Facility: Durham Diagnostic Imaging Location: 4323 Ben Franklin Blvd, Durham, NC Position Type: Full-time Work Schedule Details: M-F

About MedQuest Imaging Founded in 1996, MedQuest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, and X-ray, MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience. Patients, referring physicians, and healthcare systems count on MedQuest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit www.MQImaging.com.

Responsibilities

• Serve as the first contact between the imaging center and referring providers and their patients.
• Accurately schedule and process all inbound / outbound calls and faxes within 24 hours of receipt.
• Follow the appropriate communication channels with teammates to support schedule fluidity and optimization by way of proper documentation, timely processing and effective teamwork.
• Thrive in a high energy, fast paced environment and prefer following task oriented processes in your work.
• Be energized by talking to people on the phone and driven to build top level patient care.
• Handle multiple phone lines while displaying excellent communication skills and telephone etiquette.
• Master in‑house software system to accurately schedule multiple modalities (MRI, Cat Scan, Ultrasound, X‑ray), input clinical data, and provide additional commentary necessary for patient appointments.
• Input and update vital patient account information at time of scheduling including but not limited to insurance carrier, patient demographics, referring provider, etc.
• Actively maintain good rapport with all referring providers and their staff.
• Create remarkable patient experiences by demonstrating professionalism, high level customer service, and compassion during the scheduling process.
• Communicate and interact with all radiology center teams effectively and professionally.
• Meet and adhere to key performance indicator metrics (calls per day, appointments per day, call quality).
• Complete other duties as assigned.

Qualifications

• Education: High School Diploma or GED.
• Prior Experience: 0 – 2 years of experience in a healthcare setting; experience in a high volume call center or fast paced environment.
• Special Qualifications: Excellent typing skills (40+ WPM) with strong focus on entry precision; Knowledge of medical terminology and health insurances; Working knowledge of computers and Microsoft Office software; Detail oriented while multi‑tasking; Positivity with oneself and teammates.