Scheduler

Responsibilities

• Deliver quality customer service by answering incoming phone calls or contacting patients by phone to determine the appropriate exam, test, or procedure and schedule the patient accordingly.
• Review screening forms and obtain/verify patient and insurance information to ensure accuracy and completeness.
• Provide thorough patient education on exam/test/procedure preparation and answer related questions.
• Update patient records, including any notes necessary for the technologist, customer, or future reference.
• Follow site‑specific protocols and keep protocol documentation up‑to‑date to ensure compliance.
• Obtain proper approval for schedule changes or cancellations as appropriate.
• Maintain total confidentiality of personal and financial data.
• Act courteously and maintain composure when dealing with angry or irritated patients.
• Perform other clerical duties such as maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information.
• Perform other related duties as required and directed.

Requirements

• High School Diploma or GED (required).
• Two years of experience, preferably in health care (required).
• Prior scheduling experience (preferred).

Schedule

• Full‑time position.
• Daily work hours: 8:00 AM – 4:30 PM.
• Hours per pay period: 80.
• No on‑call duties.
• No weekend work.