Scheduler

Position Summary

Schedules patient testing, procedures, and admissions; obtains pre-certification/authorization numbers and enters them into scheduling or registration systems; ensures accurate insurance information is collected and recorded; and responds to incoming phone calls.

Position Details

• Reports to: Imaging Senior Director
• FLSA Status: Non-exempt

Minimum Education

High school diploma or equivalent required OR a minimum of three (3) years of directly related experience may be substituted in lieu of education

Minimum Work Experience

Prior scheduling experience in a healthcare environment strongly preferred

Required Skills

• Critical thinking skills and decisive judgment with ability to work with minimal supervision
• Ability to work effectively in a stressful environment
• Strong organizational and time management skills
• Ability to prioritize work based on patient and departmental needs
• Proficiency with standard office equipment (computer, copier, telephone, fax, scanner)
• Computer experience required
• Knowledge of medical terminology, billing, and/or collections preferred

Essential Functions

• Schedule patients for ancillary, surgical, and medical testing, procedures, and admissions while ensuring staff and resources are available
• Notify patients or physician office staff of out-of-network carriers or issues that may impact benefits
• Communicate special instructions, testing requirements, and other pertinent information to patients or physician offices
• Review scheduling reports for upcoming services to ensure readiness of registration staff, availability of time slots, and appropriate staffing
• Obtain physician orders and insurance authorization/pre-certification; enter outpatient procedures into the Order Entry System
• Ensure consistency between scheduling and admissions modules for patients being admitted

Non-Essential Functions

• Perform other duties as assigned
• Aid team members and departments as needed to support overall operations

Additional Information

• Position serves both internal co-workers and external customers, clients, and contractors

EEOC Statement

Lake Cumberland Regional Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.