Scheduler

About the role

Looking to build your career and design your future? You have come to the right place. The primary responsibility of the Scheduling Associate is to maintain accurate install schedules by incorporating customer requests and availability with consideration to lead time, sequencing, duration, and capacity factors. The Scheduling Associate works successfully with all internal departments and external vendors to ensure an on-time installation, with clear communication to the customer.

Responsibilities

• Forecast tentative install dates based on construction cycle times.
• Intake customer schedule requests through various formats (Portal, Email, Phone call) to establish installation timelines.
• Rationalize the ability to accept customer schedule requests based on trade sequence and duration, material lead times, and labor capacity.
• Communicate acceptance or alternative installation dates to customers.
• Monitor daily for customer schedule date changes.
• Interact with external customers, vendors, and internal staff to obtain information needed to facilitate work planning, scheduling prioritization, resolution of technical issues, incorporation of changes, and identification of other specific requirements.
• Work with complex customer accounts as needed to support scheduling needs.
• Ensure all required daily activities are completed in a timely manner with minimal supervision.
• Utilize ERP systems for tracking, information gathering, and troubleshooting.
• Commit to extended work schedules when necessary to reach goals.
• Attend all required meetings and trainings.
• Adhere to all Company policies and procedures.
• Perform other job duties as