Scheduler

About the Role

As a Scheduler at Hopebridge, you will develop rapport with both patients and clinics to schedule appointments. You will directly impact all aspects of this growing business by providing expert support in managing patient schedules for clinics within your portfolio.

Location: Hopebridge Headquarters, 3500 Depauw Blvd, Indianapolis, IN 46268

Pay and Benefits

• Starting rate of $19.00 per hour
• Monday through Friday schedule
• 19 days of PTO (11 days of paid time off, 7 paid holidays, 1 paid flex holiday)
• Health, vision, and dental insurance
• Short and long-term disability insurance
• 401K retirement options with company match

Responsibilities

• Complete specified tasks needed to manage therapist and patient schedules for our clinics
• Work with supervisor and clinic managers to optimize schedules
• Create and review appointments in our software to support internal teams
• Receive inbound phone calls for patient cancellations and schedule change requests
• Document all communication with patient families for audit purposes
• Follow and monitor specific tasks as outlined in computer workflow software
• Attend staff meetings as required
• Adhere to all HIPAA and Government guidelines and regulations
• Perform other related duties as assigned by supervisor

Requirements

• High school diploma or equivalent required
• Ability to manage incoming calendar maintenance requests via Microsoft Teams, Outlook, help tickets, in-person, and over the phone
• Data entry skills such as basic software knowledge, fast typing skills, and high attention to detail required
• Comfortable working in a busy, ever-changing office environment

Qualifications

Prior medical scheduler or medical receptionist experience is a plus.