Scheduler

Scheduler - Home Instead Home Instead is hiring a Full-Time Scheduler for our Daphne, AL office! We are looking for an organized, dependable, and detail-oriented individual to join our team as a Scheduler. The Scheduler plays an important role in coordinating caregiver schedules and ensuring our clients receive the consistent, quality care they need. This is a fast-paced position where things can change throughout the day. The ideal candidate is someone who can multitask, communicate effectively, solve problems quickly, and remain calm and professional when unexpected situations arise. Schedule Monday - Friday8:00 AM - 4:00 PMParticipation in a rotating on-call schedule is required Job Responsibilities Manage and maintain caregiver and client schedulesCoordinate caregiver assignments based on client needs, caregiver availability, and qualificationsCommunicate with caregivers and clients by phone throughout the dayHandle caregiver call-outs, schedule changes, and last-minute coverage needsMake frequent phone calls and respond to incoming calls in a professional and timely mannerMonitor schedules and proactively identify potential coverage issuesWork closely with the office team to resolve scheduling concernsAccurately enter and update information in computer systemsMaintain accurate and confidential client and employee recordsFollow company policies and procedures related to scheduling and client careParticipate in the rotating on-call scheduleProvide excellent customer service to clients, their families, and caregiversAssist with other office responsibilities as needed Qualifications Excellent verbal and written communication skillsStrong telephone communication and customer service skillsComfortable working on computers and learning new software systemsStrong organizational and time-management skillsAbility to multitask and prioritize responsibilities in a fast-paced environmentStrong problem-solving and decision-making skillsAbility to adapt quickly when schedules or circumstances changeProfessional, positive, and dependable attitudeAbility to work independently as well as part of a teamPrevious scheduling, healthcare, customer service, or office experience is a plus What We Are Looking For The ideal candidate is someone who thrives in a fast-paced environment and enjoys a job where every day is different. Our scheduling team must be able to handle multiple priorities at once, communicate with a variety of people throughout the day, and quickly adjust when unexpected changes occur. If you are organized, comfortable with technology, confident communicating over the phone, and enjoy helping people, we would love to hear from you! Home Instead is an equal opportunity employer.