Scheduler

About the role

This is a Temporary Position lasting approximately 3 months. The Supervisor II, Scheduling and Program Management functions as a Supervisor for the Community Programs Division performing a broad range of duties for the program Your Life Your Way (YLYW).

Responsibilities

• Care Plan compliance comparing daily billing logs to time sheets, cross-referencing client's plan of care.
• Perform all assigned duties related to the Quality Management Program to include: monthly outcome management as well as quarterly summaries presented to the governing board.
• Collect Enhance Monthly Reporting (EMR) demographics and enter data into The Acumen System.
• Ensure completion of employee and client files at point of intake, on a regular review process thereafter.
• File reviews.
• Continuous improvement to update policies, forms etc.
• Review monthly billing to ensure EVV (Electronic Visit Verification) is captured and approved for all services billed.
• Conduct and document 90-day visits according to client database system.
• Assist new hires with the completion of hiring paperwork before New Employee Orientation (NEO).
• Order Supplies.
• Attend any outreach events to market the YLYW Program.
• Attend all provider trainings.
• Participate in the on-call program.
• Create, implement, and train on Plan of Care for each client in the YLYW Program. A plan of care will be created upon intake, annually and if the client has any changes that occur that result in a care plan change.
• Complete all necessary documentation to include incident reports, quarterly and final surveys as well as other paperwork as necessary.
• Assist with trouble-shooting client problems and complaints via the phone, in client meetings and/or with case managers in order to de-escalate situations.
• Communicate routinely and consistently with all co-workers, supervisors, and external stakeholders, demonstrating a high level of customer service with all interactions.
• Maintain close contact with referral sources and other service providers.
• Assist with special projects, serve on committees as needed, attend all pertinent staffing and meetings as required and perform other duties as required.
• Take the lead role in providing support to direct reports with client problems or concerns.
• Responsible for providing direct supervision to client care providers. Coordinate and monitor direct reports in all areas of the operation to ensure all workers are utilizing the best practice models and that program recipients are receiving quality services.
• Responsible for working through all personnel issues for direct reports including performance evaluations and will complete interviewing, hiring, and terminating staff directly supervised.
• Responsible for monitoring the completion of trainings.

Qualifications

• High School diploma or equivalent and one (1) year related experience and/or training; or equivalent combination of education and experience.
• Prior experience working in a home care industry, or scheduling patients is preferred, but not necessary.
• Must be personable and professional while maintaining sound working relationships with many diverse customers, clients, employees, referral sources and other colleagues in a culturally respectful and appropriate manner.
• Must have the ability to work independently and cooperatively, and to exercise effective planning while working effectively with the pressure of deadlines.
• Maintain accurate records and demonstrate sound computer skills required.
• Must demonstrate initiative, self-motivation with demonstrated ability to stay focused and disciplined.
• Must also demonstrate effective written and oral communication skills and have the ability to meet reporting deadlines.
• Must have experience speaking effectively to various small groups in a presenting/informative role.
• This position requires sitting for extended periods and using a computer keyboard for a minimum of four (4) hours each day.
• Will be expected to maintain confidentiality regarding agency and client records and information.
• Overtime and/or weekend hours may be required when necessary as well as some travel to attend meetings and required training.
• Must have the ability to drive for company business. Requirements include: at least 21 years of age (not engaged in passenger transportation); must undergo a Motor Vehicle Record (MVR) check and background check; must disclose all moving traffic violations or vehicle crashes (within the last five (5) years); must have valid Colorado State driver license; must be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation. Applicants using their personal vehicle for company business must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Pay

• $22/hour
• Eligible for Daily Pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Schedule

• Monday - Friday 8am - 4:30pm