Scheduler

About the role

The Scheduler is responsible for providing clerical support in the scheduling area of the Diagnostic Imaging Department. S/he answers phones, schedules exams for all Diagnostic Imaging sections, verifies insurance and pre-authorizations, and confirms patient appointments.

Responsibilities

• Schedules and confirms patient exams for all modalities.
• Provides general patient education, preparation information and instructions.
• Verifies preparations, age, labs, allergies, diseases, and metal in the body, and orders appropriate medications or exams.
• Verifies insurance information and pre-authorizations and works with referring offices to assure authorizations are obtained.
• Receives and records patient information, including correlation of physician orders with exam request.
• Verifies orders, labs and authorizations.
• Maintains adequate records to ensure safety, proper care, and confidentiality with regard to patients and medical records.
• Communicates with technologist and radiologist regarding questions or issues.
• Provides front desk customer service, as needed, including order entry.
• Answers the phone and directs calls.
• Stocks supplies and maintains a clean work area.
• Performs additional duties as assigned.

Requirements

• Minimum High School Diploma or GED; some college education preferred.
• Office work experience, including answering phones, scheduling, communicating with the public, typing, and filing.

Skills

• Knowledge of medical terminology is highly preferred.
• Typing skills and proficiency with Microsoft Office applications.
• Familiarity with Meditech system and office equipment is desired.
• Spanish speaking highly preferred.
• Excellent customer service skills.