Scheduler

About the Role

This individual will coordinate and maintain schedules for FirstLight Home Care clients and staff. The Scheduler is responsible for ensuring proper coverage for all clients while adhering to established policies and procedures.

Responsibilities

• Understand and adhere to established FirstLight Home Care policies and procedures
• Schedule client appointments/visits according to Service Plan/Care Plans and staff availability
• Maintain proper staffing levels to ensure proper coverage for all clients
• Enter scheduling data, create, and release weekly schedules for all assigned caregivers
• Maintain call-in, retention, and staff and client statistic reports
• Contact care providers and clients regarding day-to-day changes
• Discern client services required as outlined in agreements, urgent requests, and care plans
• Enter staff and client information into a database and maintain the database (e.g., employee assessments, dates and reminders of TB, client admission, client hospital admission and discharge)
• Perform general office duties including word processing, photocopying, filing, shredding, sorting/distributing mail, reception coverage, and telephone services
• Take calls after hours and on weekends to handle emergencies, scheduling issues, and client referrals/intakes
• Work toward continuous quality improvement
• Stay current with changing technology, including software programs
• Uphold, support, and promote all company policies and procedures
• Adhere to all HIPAA regulations

Requirements

• High school diploma or general education degree (GED); or one (1) to two (2) years’ related experience and/or training; or equivalent combination of education and experience
• Proficiency with Microsoft Suite and/or Google Suite and scheduling software
• Working knowledge of basic medical terminology
• Possess and maintain a valid driver’s license and valid auto insurance
• Ability to read and understand short instructions, correspondence, and memos
• Ability to effectively communicate through written and verbal language
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
• Ability to evaluate situations and make complex decisions using critical thinking and reasoning

Benefits

• Exceptional support team
• Fun, supportive, and safe working environment
• Rewards and recognition programs
• Comprehensive paid training
• Competitive salary
• Flexible schedule