Scheduler

Job Description

The Scheduler supports Administrators (or Designated Branch Directors) in scheduling patient visits. By advancing key workflows throughout the patient journey, the Scheduler manages direct care team member schedules to ensure adequate and timely patient care visits. The Scheduler acts as an intermediary between the Clinical Team Manager (CTM), direct care team members, the patient’s physician or medical provider, and other facility staff overseeing patient care.

Why Join the Elara Caring mission?

• Work in a collaborative environment.
• Be rewarded with a unique opportunity to make a difference.
• Competitive compensation package.
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost.
• Opportunities for advancement.
• Comprehensive insurance plans for medical, dental, and vision benefits.
• 401(K) with employer match.
• Paid time off, paid holidays, family, and pet bereavement.
• Pet insurance.

What is Required?

• A high school diploma or GED.
• An associates degree is preferred.
• One year of practical experience.
• One year of experience of patient scheduling in the home care agency setting is preferred.
• Demonstrates familiarity and understanding of national standards of care, state licensure, and federal conditions of participation.
• Ability to convey information and opinions, listen to others and check for understanding, respond in appropriate message and tone.
• Ability to set timeframes, match resources to tasks, and plan ahead.
• Ability to make decisions with incomplete information, choose from multiple options, know when to escalate.
• Quickly become proficient in enterprise applications (Homecare Homebase, Workday, etc.) and intermediate knowledge of Microsoft Office.
• Ability to handle complaints, manage conflict and negotiate outcomes.
• Ability to seek patient feedback, advocate for patient, understand patient needs, and manage patient expectations.
• Ability to respond to and control unexpected situations by evaluating solutions and taking initiative to implement best solution.
• Understand financial impact of scheduling decisions and staff productivity metrics.
• Bilingual in Spanish and English preferred.

Reporting

You will report to the Administrator or Branch Director.

Equal Employment Opportunity

We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruiting@elara.com.

Pay & Benefit Information

Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at https://careers.elara.com/us/en/benefits.