Scheduler

This position is for a medical assistant in the call center, primarily focused on scheduling for Big Bear. Responsibilities include taking messages, relaying lab results, navigating Nextgen templates, and addressing patient questions regarding measures such as mammograms, wellness checks, and vaccines. The role handles approximately 50 inbound calls per day and may include running insurance eligibility.

Responsibilities

• Efficiently manage incoming patient calls, providing accurate information on appointments, services, and medical details in a personable and professional manner.
• Maintain accurate records of appointments and changes in the electronic health record (EHR) system.
• Verify and obtain patient demographics and health insurance information, ensuring current and accurate records across all systems.
• Confirm patient eligibility for healthcare services and document the verification process.
• Update and maintain accurate patient records, ensuring compliance with HIPAA regulations.
• Escalate patient concerns to department leadership as needed.
• Process prescription orders, refills, and labs as directed and authorized by the provider.
• Assist with gathering information to comply with star measures, HEDIS, and all other guidelines.

Requirements

• High school diploma or equivalent; associate degree preferred.
• Graduate of an accredited medical assistant program.
• Certified Medical Assistant (CMA) Certification.
• CPR and first aid certification within 60 days of hire.
• 2 years of experience as a medical assistant (front or back office).
• Ability to effectively communicate with individuals at all levels of the organization, patients, providers, vendors, and others.
• Proficiency in computers, computer software/applications, and Microsoft Office (Word, Outlook, PowerPoint) with basic to intermediate skills.
• Experience with Electronic Medical Records (EMR) preferred.
• Strong problem-solving skills and a customer-focused attitude.
• Proficient in computer systems and software, including CRM tools.

Skills

• Certified Medical Assistant (CMA)
• Medical Assistant
• Healthcare

Pay

The pay range for this position is $21.81 - $23.00 per hour. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may include specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Schedule

This is a fully onsite, Contract to Hire position based in Big Bear Lake, CA.