Scheduler (32301)

About the role

GI Alliance is seeking an experienced Scheduler to manage patient appointments for office visits and procedures.

Responsibilities

• Assist with high call volume.
• Maintain physicians' schedules, scheduling office visits and procedures (via phone or face-to-face).
• Take triage call messages for medical staff.
• View patient visit notes, identifying problems, diagnoses, and physician orders.
• Assist in patient registration and financial transactions.
• Schedule radiology/lab appointments as needed.
• Handle recall scheduling.
• Assist with patient check-in and check-out.
• Collect patient and insurance payments and reconcile charges daily.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into EMR.
• Perform other duties as assigned.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service skills.
• Experience working in a medical office.
• Ability to multi-task and work in a fast-paced environment.
• Detail-oriented with a basic understanding of healthcare plans.
• Ability to read and understand medical benefits.
• Bilingual is a plus.

Requirements

• High school diploma or equivalent.
• 2-5 years of prior medical scheduling experience preferred.
• For Level I Status: Entry level (1-4 years experience) with need for additional supervision, or excess of 4 years experience if meeting only the basic requirements with need for additional supervision.

Skills

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.