Scheduler (32088)

Connecticut GI, a division of GI Alliance, is looking for a full-time experienced Scheduler to join our Old Saybrook Care Center. We are the largest gastroenterology practice in the state of Connecticut with over 30 Care Centers and still growing. Our employees are the foundation of our practice and we pride ourselves on being named a TOP WORKPLACE 8 times. Our team of clinical and administrative support staff work collaboratively with our physicians and advanced practitioners to provide comprehensive and compassionate care. Here at CTGI, our promise is to treat every patient as if they were a member of our own families.

About the role

• Providing Remarkable Patient Experience: Schedule procedure and office visit appointments following CTGI policy and scripting
• Attention to Detail: Update insurance and demographic information when scheduling appointments and procedures, obtain cardiac clearance for patients scheduled for procedures where warranted and follow up on procedure to ensure ASC has documentation
• Team Player: Assist with any general office function at the request of the site supervisors or managers and lend support to other CTGI staff members as required, to ensure proper patient care and smooth functioning of the office
• Versatility: Properly answer incoming phone lines, taking clear, concise messages, compose, process, and follow-up on electronic phone messages and alerts, and route messages to correct provider or employee
• Expertise: Maintain familiarity with providers preferred prep

Requirements

• High School Diploma or Equivalent
• At least 2 years of related experience
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Exceptional interpersonal and customer service skills
• 3+ years of professional experience
• Experience with an EMR system is ideal, Epic experience is a plus
• Ability to prioritize and multi-task
• Ability to function well in a high-paced and at times stressful environment
• Microsoft Office: 3 years (Required)
• Customer Service: 3 years (Required)
• EMR systems: 1 year (Preferred)
• Experience working in a medical office
• Detail-oriented
• Basic understanding of healthcare plans
• Be able to read and understand medical benefits
• Bilingual is a plus

Qualifications for Level I Status

• Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision

Performance Requirements

• Excellent communication skills, both written and verbal
• Proficient technical (computer) skills
• Ability to multi-task and prioritize
• Self-motivated with initiative
• Strong sense of ethics

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Pay

From $18.00 per hour, depending on experience

Schedule

• Monday to Friday
• 7:30am – 4:30pm
• Day shift

Work Location: In person