Scheduler-1

Key Responsibilities

• Schedules appointments for patients either by phone when they call in or in person after an office visit.
• If medical practice offers after-hours/one-day appointments, schedules these appointments following urgent/emergency protocols as in the case of a sick child, which may mean scheduling the patient with a physician or nurse practitioner other than their primary physician.
• Uses manual/computerized system to match physician/clinician availability with patient’s preferences in terms of date and time.
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
• Provides daily schedules to physicians/clinicians or medical assistants prior to each day’s visits. Also provides copies for the receptionist/registration clerk and others as needed.
• Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
• Consults with appointment manager about any system problems.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.

Technical Capabilities

• Applies knowledge of standards, established processes and procedure that apply to your own job.

Core Accountabilities

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving/Complexity of work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities

• Supporting Colleagues:
  • Develops Self and Others: Continuously improves own skills by identifying development opportunities.
  • Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
  • Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
• Delivering Excellent Services:
  • Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
  • Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
  • Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
• Ensuring High Quality:
  • Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
  • Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
• Managing Resources Effectively:
  • Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
  • Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
  • Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
• Fostering Innovation:
  • Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
  • Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
  • Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications

• Responsibilities:
• Certifications:
• Work Experience:
• Relevant Work Experience:
• Experience Level:
• Education:

Benefits

• Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.
• EEO/Vets/Disabled.