Scheduler 1

Responsibilities

• Maintain all aspects of the physician’s office and schedules as assigned
• Provide back-up coverage to coworkers and other physicians as needed
• Schedule all in-office appointments including new patient, post-op, pre-op, in-office and outpatient procedures
• Review incoming referrals
• Obtain authorizations when required, verify insurance eligibility, update patient demographic information, and ensure proper pre-certifications
• Re-schedule patients to comply with physician’s schedule changes
• Provide extensive phone support
• Ensure all required radiology tests and operative reports are received prior to patient’s scheduled appointment date
• Communicate effectively with each physician for patient messages
• Maintain organization and proper handling of voicemail, text messages, incoming faxes, written messages, and referrals to meet patient needs timely
• Perform general office duties such as indexing medical records
• Maintain effective communication with physicians, patients, and staff while adhering to safety protocols and safeguarding patient confidentiality
• Exercise attention to detail, efficiency, and ability to work in a team-oriented environment
• Conduct oneself professionally and carry out other duties as assigned by management
• Position not eligible for remote work

Experience

• 1–2 years of administrative, office, hospitality, customer service, or medical office experience or training
• Strong understanding of filing systems, office machines, and general office equipment
• Experience with medical terminology, including familiarity with CPT and ICD-10 codes (preferred)
• Solid understanding of the medical insurance process (preferred)
• Knowledge of HIPAA regulations (preferred but not required)
• Well-organized, detail-oriented, with excellent verbal and written communication skills
• Strong customer service abilities and professionalism with patients
• Capacity to work in a fast-paced environment with high call volumes
• Ability to multitask, adapt to changing priorities, problem-solve, and meet deadlines
• Ability to interpret safety rules, operating instructions, and procedure manuals
• Proper grammar and spelling in written correspondence
• Computer skills: minimum 60 words per minute typing, general knowledge of basic computer systems, proficiency with Microsoft applications (preferred)
• Experience with electronic medical records (EMR) systems (preferred but not required)

Education

High school diploma or general education degree (GED); two-year college degree preferred but not required.

Licenses & Certifications

None required.

Pay

Regular position; pay range based on years of applicable experience: $23.00 to $27.96 USD per hour.

Schedule

40 hours per week, Monday through Friday, 7:30 AM to 4:30 PM. Position not eligible for remote work.