SCCM/Microsoft Endpoint Management Systems Analyst

Onsite role in Austin, TX (78744). Only candidates currently residing in the Austin, TX area (within 50 miles) will be considered.

About the role

Seeking a Systems Analyst to support enterprise endpoint management and software deployment initiatives.

Responsibilities

• Manage software distribution including Microsoft security upgrades and standard desktop software on a global basis.
• Prioritize and coordinate security patch and software testing schedules and distributions.
• Create packages, collections, and advertisements for software distributions.
• Create custom reports and dashboards for planning corporate hardware and software requirements.
• Work with corporate security to identify and remediate workstation risks.
• Provide Level 3 support for the SCCM infrastructure and standard desktop software.
• Meet with internal clients to assess business needs, identify key challenges, and define project scope and deliverables for software application deployments.
• Investigate and resolve Configuration Manager client issues on endpoint devices.
• Troubleshoot and correct SCCM client and distribution point errors.
• Troubleshoot failed SCCM deployments and SCCM health issues.
• Administer the SCCM backend environment to maintain system health, including core component configuration, software delivery, client health, reporting, boundaries, and bandwidth settings.
• Manage and administer SCCM client health, including remediation of unhealthy clients.

Requirements

• 3–5 years of experience with SCCM, Microsoft Intune, and WSUS.
• 3–5 years of experience with operating system concepts including Active Directory, security, and operating system internals.
• 3–5 years of experience with networking concepts including DNS, networking protocols, and network devices.
• 3–5 years of experience demonstrating strong communication, problem-solving, technical writing, customer service, and technical support skills.

Preferred Qualifications

• 3–5 years of experience with ITIL Change Management.
• 3–5 years of extensive knowledge and/or experience with enterprise software package deployment, security patch deployment methodologies, and standard change control processes within large organizations.