Scan Verification Associate

mPulse is the leader in conversational AI and member engagement for healthcare. We partner with the nation's most innovative health plans — Medicare Advantage, Medicaid, and Commercial — to engage members in conversations that close care gaps, improve Stars ratings, and drive better health outcomes. Our platform reaches tens of millions of Americans and is built on the belief that better health starts with better conversations.

About the role

The Scan Verification Associate I is responsible for verifying the quality and accuracy of all letters work that mails from the mPulse Output Solutions (OS) facility. This position utilizes various programs and equipment, both proprietary and third party, to audit jobs before they leave the facility. The Scan Verification Associate I works to ensure all jobs on the daily schedule are produced based on mPulse Output Solutions (OS) specifications. The role requires a keen eye for detail and problem-solving skills to identify and resolve issues where there are missing or damaged pieces.

Responsibilities

• Reconciles piece counts on all jobs that have been inserted.
• Performs all necessary quality control (QC) inspections on each job based on the guidelines communicated and posted in the department.
• Audits reports and signatures on job tickets to ensure all production points have logged their involvement in the job.
• Enters all necessary recoveries for pieces within the jobs that require recovery.
• Identifies and sets aside jobs that are missing pieces or that need additional work to reconcile.
• Uses OS proprietary QC system to match cards to carriers.
• Works cooperatively with other departments to help achieve manufacturing goals.
• Assists in light handiwork/maintenance/cleaning as needed.
• Performs general housekeeping including general upkeep both in and outside of the facility, trash/waste removal, and general assistance.
• Other duties as assigned by management.

Requirements

• High School Diploma or equivalent preferred.
• A minimum of 1 year of experience in a quality control or manufacturing environment preferred.
• Experience navigating web browsers required.
• Basic math and reading skills required.

Skills

• Demonstrates an ability to adapt to increased production volumes within a short timeframe.
• Excellent critical thinking and problem-solving skills.
• Works well both individually and as a team.
• Responds positively to the demands of a constantly evolving work environment.
• Has a safety conscious mindset.
• Excellent interpersonal and customer service skills.
• Demonstrates organizational skills and attention to detail.
• Strong desire to be more, learn more, grow more.
• Quality oriented and focused.

Physical Demands

• Ability to safely lift up to 50lbs.
• Ability to safely push/pull up to 100lbs.
• Ability to stand on concrete floor for long periods of time.
• Must be able to walk, stoop, kneel, twist, and bend freely.
• Ability to sit for long periods of time.

Benefits

• Remote-First & Flexible PTO — work from wherever you're most productive.
• 100% Company-Paid Employee Coverage - Medical, dental, and vision plans with a 100% company-paid employee-only option, plus company contributions toward dependent coverage and company-paid life and disability insurance.
• 401(k) + 4% Match — with financial advisors to help you plan.
• 6 Weeks Parental Leave.
• Invest in You — 30-60-90 day plans and frequent training.
• Culture of Recognition — peer-to-peer bonuses & team celebrations.