Scaled Customer Success Manager, K-12 Education

New York is the preferred location. Will consider San Francisco (in office 2–3 days a week).

Responsibilities

• Oversee customer onboarding and implementation for large school district deployments
• Coordinate technical setup activities such as single sign-on and role-based access configuration
• Plan and deliver training sessions that support adoption and product activation
• Build and nurture a community of practice for educators using the solution
• Lead discussions with school and district leadership to support rollout success
• Analyze program data and feedback to identify improvements and refine the experience
• Partner with internal teams to help ensure smooth execution across the implementation lifecycle
• Support occasional travel as needed, with an estimated 2–3 trips for the role

Skills

• Experience in customer success, implementation, or program management within EdTech or a related education environment
• Strong understanding of AI in education and the broader education technology landscape
• Ability to manage technical conversations with school and district stakeholders
• Confident executive presence and the ability to communicate effectively with leadership
• Experience facilitating onboarding, training, or adoption programs
• Analytical mindset with the ability to use data to improve program outcomes
• Comfort working in a fast-moving environment with multiple priorities

Preferred Skills

• Familiarity with single sign-on solutions and access management concepts
• Experience supporting enterprise solutions or large-scale deployments
• Background in learning design or educator enablement
• Interest in building strong user communities and supporting long-term adoption
• Willingness to work onsite in New York or San Francisco two to three days per week

Pay

The pay range for this role is $116 - $170 per hour based on qualifications and experience.

Benefits

• Medical, dental, and vision coverage
• Retirement benefits