Customer Success Manager, K-12

About the role

We are looking for a seasoned Customer Experience Manager or Customer Success Manager to work with our K12 clients. This position will focus specifically on supporting customers who have implemented the K12 Instructure Learning Platform and provide them with an exceptional customer experience. The main focus is to manage existing accounts and position Instructure to capture additional market share through a solutions-oriented approach.

Responsibilities

• Manage the Instructure customer experience for all customers within your territory.
• Work collaboratively with Sales and Renewals to increase market share from existing account base and new business opportunities.
• Act as liaison between the customer and Instructure.
• Understand the customer’s vision and goals with the Instructure Learning Platform and help them achieve success.
• Accountable for CSAT and work closely with Sales and Renewals to achieve NRR targets.

Requirements

• Bachelor's Degree or a minimum of 4+ years of Account Management experience.
• Exceptional communication skills, both written and verbal.
• Capacity to set correct expectations and manage issues to completion.
• Ability to multitask and prioritize tasks in a changing environment.
• Strong team mentality, utilizing internal and external resources strategically and judiciously.
• Customer-facing background within the software industry.
• Demonstrated ability to solve problems and seek solutions.
• K12 Education experience and knowledge preferred.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program.
• Flexible work culture (remote, hybrid, and in-office options vary by role, team, and location).
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

Pay

Compensation Range: $87,500 - $112,500