Scaled Customer Success Manager, AMER

About the role

Manage a large portfolio of customers in AMER.
Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs.
Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption.
Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Notion.
Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion.
Proactively identify customers who aren't maximizing their opportunity with Notion and reach out to create an action plan to help them achieve success.
Inform and influence our overall growth strategy.

Responsibilities

• Drive adoption and expansion for a product people love that solves real problems
• Help build the foundations of Customer Success at Notion
• As an early member of our sales/success team, you'll be instrumental in helping define our sales assisted motions
• Serve as the customer's trusted advisor and product expert
• Host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion
• Meaningfully shape our future product
• Elevate your skills as we tackle our most impactful challenges

Requirements

• 3+ years experience at a fast growing software company
• You have a track record of success in your current Customer Success or Account Management role
• Experience of managing a large volume of accounts
• Strong intrinsic motivation to be a top performer and contribute to a team
• You have a growth mindset and thrive in the building stage of a nascent team
• You’re motivated by seeing others succeed and grow when you partner with them
• You’re highly adaptable, easily acclimating to a rapidly changing business and industry
• You love getting to know new people and helping them solve their business problems
• You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results

Qualifications

• Nice to have: Built Customer Success playbooks or processes, experience in scaled program management or building campaigns in Outreach, experience using Notion, curiosity about data and insights, experience with Salesforce and Gainsight, been a first or early hire at a fast growing startup, strong technical chops

Benefits

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. For roles based in San Francisco and New York, the estimated OTE (On-Target Earnings) range is $110,000 - $165,000 per year.

Pay

Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.

Schedule

We are a remote-first company and flexible scheduling is available.